Terms of Service
Effective date: August 5, 2026
1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of Chairwarden's website and software (the "Service"). By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.
2. Description of the Service
Chairwarden is booking and calendar-management software for independent hair stylists ("Stylists"), including a public booking page for their clients ("Clients"), automated calendar protection, client management, and optional payment collection via Stripe.
3. Accounts & Eligibility
You must be at least 18 years old and legally able to enter into a contract to create a Stylist account. You're responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately at hello@chairwarden.com if you suspect unauthorized access.
4. Subscription Plans & Billing
Chairwarden offers a free Starter plan (up to 15 bookings per month) and a paid Individual plan ($29/month, or $23/month billed annually), which includes 500 SMS reminders per month. Paid subscriptions renew automatically until canceled. You can cancel anytime from your account settings; cancellation takes effect at the end of the current billing period, and we don't provide partial refunds for unused time except where required by law. We reserve the right to change pricing with at least 30 days' notice to active subscribers.
5. Acceptable Use
You agree not to: use the Service for any unlawful purpose; upload client data you don't have the right to store; attempt to interfere with or disrupt the Service's infrastructure; reverse-engineer or resell the Service without our written permission; or use the Service to send spam or unsolicited communications to Clients.
6. Your Content and Client Data
You retain ownership of the data you enter into Chairwarden, including your client list and booking history ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to operate the Service for you. You're responsible for having a lawful basis to collect and store your Clients' personal information, and for honoring any requests they make regarding their data.
7. Payments Between You and Your Clients
Optional deposit and no-show protection payments are charged directly on your own Stripe account, which you connect and control. You are the merchant of record for those payments: the money goes to you, Chairwarden takes no commission, application fee, or any other share of it, and Chairwarden is not a party to the agreement between you and your Client. You are solely responsible for the service you provide, for setting and honoring your own cancellation and refund policy, and for handling refunds, chargebacks, and payment disputes with your Clients. Chairwarden does not store full card numbers, does not hold your funds, and does not mediate disputes. Your use of Stripe is also governed by Stripe's own terms, which you accept directly with Stripe during connection.
8. Intellectual Property
Chairwarden and its logo, design, and underlying software are owned by us and protected by intellectual property laws. These Terms don't grant you any rights to our trademarks or branding beyond what's needed to use the Service as intended.
9. Service Availability
We aim to keep the Service reliably available but don't guarantee uninterrupted access. We may perform maintenance, and we may modify or discontinue features with reasonable notice where practical.
10. Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Calendar protection reduces scheduling conflicts based on the rules you configure; it does not guarantee that conflicts will never occur.
11. Limitation of Liability
To the maximum extent permitted by law, Chairwarden will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.
12. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible. Upon termination, your right to use the Service ends, though certain provisions (such as limitation of liability) survive.
13. Governing Law and Disputes
These Terms do not override the consumer-protection laws of the place where you live. If you are a consumer, you keep every right those laws give you, including the right to bring a claim before your local courts, and nothing in these Terms limits or waives that. If something goes wrong, email hello@chairwarden.com before anything else. We would rather fix the problem directly than argue about which law applies to it.
14. Changes to These Terms
We may update these Terms from time to time. We'll post the updated version here with a new effective date, and for material changes we'll make reasonable efforts to notify active Stylists directly.
15. Contact Us
Questions about these Terms can be sent to hello@chairwarden.com.
16. Referral Program
Chairwarden may offer an optional referral program that rewards a Stylist (the "Referrer") for inviting another Stylist (the "Referred Stylist") to join. The current terms are posted at chairwarden.com/refer and cover the reward, the activity that earns it, and any cap; those posted terms form part of these Terms by reference. We may change or end the referral program, or adjust what earns a reward, at any time. A change applies only to referrals that have not yet been earned when we make it; a reward you have already earned stays yours. We may void a reward if the Referred Stylist's account is fraudulent or abusive, or breaches these Terms. Rewards have no cash value and cannot be transferred, sold, or exchanged for money.
Questions? Email hello@chairwarden.com.